Make sure everything is operating correctly with Disney Plus.
Checking to see whether there is not genuinely a problem with Disney Plus should be done first before moving on with anything else since it is equally vital. Test it out on a few other devices to see if it still has the same problem.
If the app is functioning normally on other devices, then this is a resounding sign that the problem is inside the Fire Stick device itself. To resolve the problem, all you need to do is follow the instructions that are outlined below.
In addition, if Disney Plus is not streaming any video but the sound is working, you can be confident that this specific post will assist you in regaining the ability to enjoy the images of your Disney material.
Attempt to give the Fire Stick a new start.
It’s possible that some of the applications running in the background while you watch TV might ultimately lead to problems with your Fire Stick if you watch TV for extended periods of time.
When anything like this occurs, the first thing that is suggested to be done is to simply follow the steps outlined above in order to restart your Fire Stick.
Delete all stored data.
To access the home screen on your Fire Stick, press the Home button.
Navigate to the page labelled Settings, then pick Applications from the list of options.
After that, choose the option to Manage Currently Installed Applications.
Choose Disney Plus, and then click the Clear Cache button.
Restart the application, and then check to see whether the problem still persists.
One more time-saving suggestion is to delete the cache. You may relax knowing that the process won’t take up much of your time at all. In spite of this, it often works miracles, so you should give it a go as well.
Remove Disney Plus from your system.
Attempt to remove the Disney Plus app and then reinstall it after doing so. To do this, all that is required is to go to the home screen, choose Disney Plus by touching on it, then select the Uninstall option and finally confirm your decision.
Make sure to give your device a fresh start when the procedure has been completed. After that, check the previous location to see whether Disney Plus was installed, and then install it once again.
Again, before checking to see whether the problem with the Fire Stick has been resolved, you need to be certain that the device has been restarted once Disney Plus has been reinstalled.
Note: if you are facing firestick black screen then disney pluse also not working on it. Then you need to fix this also.